FAMished for Destination Knowledge and Motivated by Travel
Posted by scott bell on Fri, Nov 04, 2011 @ 10:08 AM
Adults learn differently than children. There are many theories about why this is and there are many theories about how to help adults best learn. At Trase Miller we give learning a ton of attention. One of the key principles of adult learning is motivation. Our “Learning and Development” team makes it their business to understand the importance of what motivates our agents. Training classes are conceived and constructed with motivation very much in mind. One thing very clear around here is that our agents are famished for knowledge and motivated by travel.
So we invest in learning outside of the classroom in the form of travel. Anybody professionally associated with the travel industry has heard of the familiarization trip or as it is commonly known FAM trip. FAM trips require, investment, planning and careful coordination. We have been at this a long time so through the years we have coordinated and participated in hundreds of FAMs. The stories we could tell…
More recently small teams of Trase Millerites were out on FAMS. The site inspections and fun happened under the sponsorship of our airline client partners. These people all came back with a fresh view of how to best take care of customer’s needs. Explaining the power of FAM trips comes best from the mouths of those most recently out there - - -
“It’s great to be in a position to explain the properties with actual knowledge of what a room looks like. Hotel proximity to other venues is another thing I brushed up on. It’s fantastic to be able to say that I have recent first-hand experience. With confidence I can tell a caller that they would not want to walk from New York New York to Caesars even though on maps they look only a few casinos apart!” Crystal B.
“Going on this trip really helped us as a group to understand the hotels and the room types available in Las Vegas. The experience was both memorable and amazing and we appreciate the opportunity very much! I will never forget the hotels we saw and how much fun we had!“ Heather M.
“It was very beneficial to get to see all of the properties we sell on a day to day basis. My knowledge of the product AND the airline brand has greatly improved. I have no doubt that FAMs like this will help us tremendously. Eugene K.