New Year’s Resolutions 24/7/365
Posted by scott bell on Wed, Jan 04, 2012 @ 04:13 PM
This is the time of year that many people are thinking about resolutions. There are tons of studies about the phenomenon of New Year’s Resolutions. Why we make them, what they are and why we break them. The usual suspects are always the same – It’s about change: i.e. spend more time with family, quit smoking and lose weight. The bottom line though is that in general, people don't change simply because they resolve to do so.
At Trase Miller, we think about resolution 24/7/365 but in a slightly different context. In contact center context it is about first call resolution and we do our best to resolve customer issues on the first call. Our client partners care about this because it keeps their costs down but more importantly it keeps their customers happy and loyal.
We do, however have 10 resolutions that we happily wish to share:
- Continue to delight our clients and their customers every single day
- Be even more rigorous about quality and with our quality assurance program
- Welcome NEW clients
- Settle into our new operations center in Tulsa (we’ll start by putting some pictures up)
- Hire fantastic new team members that help us to keep up with our growth
- Encourage our team members to be more externally involved with our community and various trade associations
- TRAVEL – We’re going to coordinate more FAMS and travel opportunities for team members
- Change - Continue to adjust our MENTAL MODEL
- Celebrate more!
- Remind ourselves daily that the essence of our job fits neatly into this phrase ~ “WE ARE HERE TO HELP YOU”
We are looking forward to a fantastic year and have come into 2012 loaded with optimism and prepared for hard work. We are also hiring so contact us if you are interested in joining our team!