Travel Predictions 2012
Posted by scott bell on Tue, Jan 24, 2012 @ 01:20 PM
This is the time of year that industry analysts, experts and pundits get out their crystal ball and make predictions. We closely follow the musings and analyses of Henry Harteveldt who recently published a somewhat guarded but encouraging view of 2012. “Fortunately, some optimism exists for 2012; with more than two in five people surveyed expecting their financial conditions will improve” but Henry cautions that overall there is uncertainty in the mind of the traveling consumer based on a fluctuating global economic climate. In another research brief Henry reminds us that these days “…travelers are both emotionally and financially exhausted”.
Just yesterday morning a very bright eyed group of fresh new hires (customer care agents) joined us in our brand new Tulsa operations center. The demographically diverse group seemed to share the anticipation and anxiety of new beginnings mixed together with excitement. And they like the shared psyche of the travelling public probably feel some uncertainty too wondering how their careers will unfold here at Trase Miller.
We had our Leaders welcome and present the new team members an overview of our history and heritage. We also chatted with the group about our views on quality and how quality and brand perceptions are shaped on every single customer interaction. Without exception every new member of our team nodded their heads with understanding about how to recognize quality customer service. We talked with our new team members about the brands that they are loyal to and why they are loyal. There is an absolute truth that frames the answers to questions about brand loyalty. It’s got something to do with products and services but it has all to do with the people that are in place to help. It’s comforting to know that everyone we just hired has a really good grasp of this and can connect the dots of the Golden Rule of treating people like we like to be treated.
We don’t need a crystal ball to help us predict that we will deliver hundreds of thousands of remarkable customer experiences in 2012. “We’re here to help” And we are delighted to welcome the first new hire class of 2012 into the Trase Miller family.