I sleep well at night knowing the Trase Miller team is on the job. One word to describe them - Dependable.
Trase Miller Client
What We Do
We are leisure travel experts providing contact center services to leisure travel companies that require exemplary sales and service experiences for their customers. Our clients care about their customers and they trust in our abilities to deliver remarkable customer experiences. Our extensive knowledge of the world’s many incredible leisure destinations translate into insights on what makes a vacation great. The vacations we create for our client's customers are celebrated every day.
Trase Miller's conversion track record is considered best-in-class in all leisure categories including:
♦ Vacation Packages and Cruises
♦ Airline, Hotel and Car Rental Bookings
♦ Tours/Activities and VIP Concierge Services
Vertical Focus and Capabilites
Trase Miller's hiring and training procedures attract Customer Care Representatives that understand the uniqueness of sales and service of complex leisure travel products. Our employees have visited over 40 countries and members of our management team have been key contributors at leading tour operators, cruise lines, car rental firms and hotel companies. Trase Miller's conversion track record is considered best-in-class in all leisure categories including vacation packages, airline, hotel, car rental, tours/activities and cruises. The meta-points we hope you remember about Trase Miller:
♦ 100% Onshore USA Midwest-based agents
(both in our facilities and virtual workforce)
♦ Current operations are 24/7/365
♦ Bilingual capabilities
Technology
Overview
Trase Miller launched as a well-funded start-up with the particular vision of utilizing the best available technologies to power our business. We have always invested in the most respected technology equipment, security and redundancy protections. 0ur facilities are equipped with UPS and generator back-up.
With a travel focus our technology infrastructure and philosophy is uniquely flexible. We can scale quickly and we essentially have unlimited capacity for expansion between our existing facilities and virtual agent network. We are invested and experienced with multiple GDS systems and multiple enterprise booking platforms.
Voice
♦ Avaya Communication Manager (Enterprise Solution)
♦ Fiber by Verizon
Data
♦ Tier 2 - Data Center Environment
♦ Internet Backbone
More about our technology..