Travel Focused Premium Contact Center Fulfilment Services
We provide contact center fulfillment services - our expertise and our passion center around travel and travel loyalty programs. We have insights from traveling the world ourselves and we’re here to help our clients develop deeper relationships with their customers. We hold Level 1 Service Provider and Merchant PCI certifications through SecurityMetrics™ Payment Card Industry Data Security Standards (PCI DSS) and we utilize a Tier 3 Data Center Environment. Our fulfillment services (online and offline):
Reservations and Enrollment Solutions
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Vacation Packages (bundled products)
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Air / Hotel / Car Rental Reservations & Service
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Excursion Sales – Access to hundreds of destinations/thousands of experiences
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Loyalty Program Enrollment and Travel Redemptions
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Cruise Sales and Service
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Travel Agent Help Desk
Customer Care and Support Services
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Pre-Trip Changes/Modifications
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On Trip Problem Resolution
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Post Trip Customer Satisfaction
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Rewards Program Assistance
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Customer Engagement Calls
Merchant of Record Capabilities
Client Focused Infrastructure
Trase Miller specializes in private label contact center services and support. Each client engagement is custom configured and our management team is staffed by seasoned and accredited project management professionals. Trase Miller's recruits, trains and retains Customer Care Agents that excel in sales and service of complex leisure travel products. In addition, we are:
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100% Onshore USA Midwest-based agents
(both in our facilities and virtual workforce)
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Currently operating 24/7/365
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Bilingual configured
Trase Miller’s technology infrastructure represents significant investment. From our first day of operating, we have always partnered with the best and most reliable technology providers.
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