Ethics matter to us. It’s not only about doing things right here – It’s really more about doing the right thing.
Sarah Adair - Trase Miller
Our Vision and What Makes Us Exceptional
Our vision is to be recognized as the best and most efficient onshore contact center service provider to the leisure travel industry. Our abiding tenets are the same now as when we opened our doors in 1994:
"Profits come by taking good care of our people & taking good care of our client's customers"
Jim Miller - Founder
Our entire team arrives at work each day committed to our mission: To dependably, ethically and efficiently serve our client's customers and to sincerely project our passion for travel on every customer interaction.
Leadership
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Frank Silzer, General Management
Frank has been with Trase Miller since its inception in 1994 and with parent company JFM Enterprises since 1983. He has held management positions with JFM related entities in finance, operations, project management as well as M&A/private equity management. Prior to joining JFM, Frank was a division controller with Borg-Warner. Frank has an MBA from Northwestern University, a BS in Accountancy from the Universtiy of Illinois and is a CPA. Frank has great memories of frequent visits to family in southern Germany, rafting the Colorado river in Utah, and playing Cascata golf club outside Las Vegas.
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Sarah Adair, HR/Administration & IT
Sarah joined Trase Miller as the company’s first employee in 1994. She has held various positions throughout her tenure; recruiter, supervisor, office manager, and has been in her current HR role since 1997. Sarah’s previous work experience included supervisory positions with Thrifty Car Rental in Tulsa and a local law firm. Sarah is a member of the Society for HR Management, Tulsa Area HR Association and the Tulsa Equal Employment Opportunity Coordinators Association. Sarah is certified as a Senior Professional in Human Resources (SPHR). Sarah's most memorable travel experiences include exploring Maui's entire famed road to Hana, cruising with Disney Cruise Line and a good old fashioned driving trip through the San Juan Mountains.
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Debbie Davis-Greene, Operations & Planning
During her 15 years at Trase Miller, Debbie has held leadership positions in operations and customer care. She currently manages new client implementations in addition to her operations and planning role. Prior to joining Trase Miller, Debbie was responsible for customer care and internal sales for Hilti Corporation. Debbie is on the Board of Advisors and an active member of SWPP (Society of Workforce Planning Professionals) and attended Rogers State University. Debbie's fondest travel memories: Taking-in the beauty of Aruba, exchanging marriage vows overlooking Lake Tahoe and visiting Turks and Caicos with her children.
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Scott Bell, Client Development & Marketing
Scott started with the Trase Miller company constellation in 1993 serving as Vice President of Travel Industry Sales through 1999. Scott returned to Trase Miller in 2010. During his years away, Scott was Vice President of Domestic Sales at Alamo Rent A Car, founded an Internet travel marketing company, worked in senior positions at National Leisure Group and more recently WPP's Compete, Inc. Scott has a BA from the University of Wisconsin, is a regular blogger, and speaker/panelist at travel industry events. Scott's most memorable travel experiences (so far) include yachting Abocos, bobsledding Innsbruck and safari in Kenya.
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Other Key People...
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History and Ownership
Trase Miller Technologies was established in October, 1994 to provide contact center services and support to American Airlines Vacations; American Airlines' package vacation subsidiary. Trase Miller, with assistance from American Airlines, hired and trained more than 800 employees and began taking calls in January, 1995 with offices in Tulsa, OK and Albuquerque, NM. Operations were consolidated in Tulsa in 1997.
Trase Miller is privately held by Oak Brook, Illinois based JFM Enterprises, Inc.
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